In short words, customers add items (Quick Order) to Shopping Cart, create and pay order (1st payment: items + domestic freight), we purchase them for you. When items arrive, you pay parcel shipping (2nd payment: international shipping fee), we ship them to you.
Yes. You can not only buy items from taobao.com and tmall.com, you can also buy items from any other online stores in China. Some of the supported sites: amazon.cn, jd.com, paipai.com, dangdang.com. Just input the price and freight, we will process it for you.
Total cost = item price (including domestic freight) + service fee + international shipping.
Service fee = (item price + item domestic freight) * 8%, the minimum service fee is US $5.88. International shipping is decided by the total weight and shipping method you choose. You can use the Shipping Calculator to estimate shipping.
Service fee is 8% of item price + domestic freight, the minimum is US $5.88.
You can pay by PayPal, Western Union and MoneyGram. You can also pay by Credits if you have a positive balance.
We're sorry, it's because we fetched incorrect price. But it doesn't matter, you can input the correct price, we will confirm it for you latter.
It's because the item has different options like size, color and so on. You need to choose your option for each options group. When all options chosen, the final price will show up.
In most cases, yes. This depends on seller, in most cases seller will combine freight or add a few additional freight if you buy many items once. We will do that for you too if seller does.
Don't worry, if the price changes before the order is paid, you don't need to do anything, just pay as the new prices. If the price turned out changed after payment, we will credit your account balance with the price difference, you can use credit balance to pay 2nd payment (international shipping), your future orders, you can also withdraw it to your PayPal.
Currency with "$" is USD, and "¥" means CNY. We accept only USD and CNY when customers pay orders. If you pay by PayPal, the payment currency will be converted to USD automatically, you needn't do anything.
International shipping fee is expensive, it's decided by order weight, destination country and shipping carrier you choose. You can use Shipping Calculator to estimate shipping.
You can choose DHL, EMS, Singapore EMS, China Post Airmail or Hong Kong Post Airmail for shipping. We provide up to 50% discount for DHL, EMS and Singapore EMS. All shipping methods will provide a tracking number, so that you can track order online. More shipping methods will be added in future. Read more: Shipping methods guide.
Insurance is optional. We suggest you to choose insurance when parcel value higher than standard. If using insurance, parcel items value will be actually declared, this increases risk of custom tax and custom tax value. If you insist on insurance, the insurance fee will be 5% of item price + item domestic freight + item service fee + international shipping, minimum is $ 15. Read more: Insurance Policy.
If this happens, the most possible reason is TaoBao seller has modified their item picture, to make it look better. Another possible reason is seller posted good quality item picture, but actually selling low quality item. You need to pick up items very carefully, check seller history feedback rates and so on.
Please check Refund Policy.
No, there are limitations on items we can buy for you. Items we can't buy includes live animals, plants, raw materials, heavy and huge items, toxic and chemical items, illegal items and any other items we think not legal to buy.
Yes, we can do that for you, please choose China as your shipping address, we will process it for you. If you need any help, please feel free to Contact Us.
After you placed an order, make sure items prices and domestic freight is correct, then choose the items, and click "Request Confirmation" button, we will start confirming items. When all items in order confirmed, you can pay for the order (1st payment: item price + domestic freight).
You can add items to order, if you haven't paid order yet. Once you have paid the order, you can't add items to it.
At shopping cart, select items you wish to add to order, click "Add items to orders" button, check destination order, click "Add" button, you're done!
When part of or all items in order are in "Arrived" status, you can request us to ship them to you. Choose "Arrived" items you want to ship, and click "Ship to me" button, if you don't have "Pending" parcels, create a new parcel, then items are added to parcel. Pay the shipping fee, you're done! We will ship it to you soon.
Yes, you can add items from different orders into ONE parcel! This will save you much shipping fee. Just browse your orders, choose items you want to ship and add them to your destination parcel. All items in parcel will be shipped together.
Yes, the standard service fee rate is 8%, if your order items total reaches $1000, you can enjoy a 6% service fee rate. It's automatically applied.
Yes, we provide permanent service fee discount for regular customers. If your history order total reaches $ 5000, your service fee rate will be 5%.
Need more help? Please feel free to Contact us.
|1 USD = 6.13 CNY|
|Service fee: 8%|